“If it cannot be measured, it cannot be managed,” or so the saying goes. Metrics, also known as Key Performance Indicators, are a way of keeping score. Most tangible outcomes can be measured. Some common metrics include Revenue, Market Shares, Sales Pipeline, Unique Website Visitors, Customer Satisfaction Scores and so many more.
In this video, we will be walking through the steps on creating a metric, how to use the “My Metrics” feature and we will also go over some useful tips and suggestions when it comes to using Metrics.